"It's been a pleasure working with Outsource PPC, who are professional and have expert knowledge within paid media, especially.

 

It's good to work with a team that understands business commercials and the ROI we need to achieve, while always looking to grow our campaigns"

David O'Keefe, Marketing Director

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JUST RADIATORS 

SCALING A START-UP BUSINESS WITH PPC

For more than 29 years the friendly staff at Eastern Subaru have been selling and servicing new and used vehicles in Melbourne’s Eastern Suburbs and the surrounding region.

Their friendly staff are specialists who are proud of their association with Subaru, and look forward to assisting customers old and new when searching for their new or used passenger vehicle.

They are a family-owned business and appreciate our place in the Lilydale community, actively supporting their local district, charities and sporting clubs. With the support of their staff, and above all customers they have become a multi-award winning Subaru Dealer with awards based on recognition for excellence in Sales, Service, and Customer Satisfaction.

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THE CHALLENGE


Eastern Subaru were looking to use PPC marketing to drive more inquiries, test-drives, and sales.

THE STRATEGY

We reviewed their existing activity and discovered too many keywords that were attracting users without the intent to purchase. These users were simply looking for information about Subaru, or requiring servicing.

It was important to increase the contact rate from initial search to website visit, and then generate phone calls or showroom visits.

Business Team

THE WORK

Our first step was to overhaul the existing keyword selection, moving away from more generic searches and to explore long-tail keywords, which would drive a lower volume of traffic but with much more purchase intent.

 

The next step was to review and improve the existing ad copy, to ensure that once we achieved visibility for our desired searches, the user would then click through to complete the lead process.

 

We also spent time exploring and implementing ad extensions such sitelinks and call extensions to increase the contact rate to the dealership.

 

Some of the account optimisation work included;

 

  • Keyword Research

  • Fresh Compelling Ad Creation

  • Keyword Match Type Analysis

  • Search Term Report Interrogation

  • Negative Keyword Analysis

  • Bid & Bid Management

  • Ad Scheduling Implementation

THE RESULTS


On the back of the implementation of our strategy, we saw an immediate drop in cost-per-lead and we saw steady sustainable growth throughout the following months.

When comparing March 2018 to March 2019, we saw;

  • 13% additional clicks

  • 48% additional  impressions

  • 42% reduction in cost-per-lead

  • 147% increase in leads